Question 1

What is the history of the hotel? When was it established?

Accepted Answer

Hotel Jasná was opened on December 26, 2018.

Question 2

What is the story behind the hotel name?

Accepted Answer

The name of Hotel Jasná is inspired by its location – Jasná in the Low Tatras, which is known for its clear skies and beautiful nature.

Question 3

Who is the owner/operator of the hotel?

Accepted Answer

Our hotel has been a family-run business rooted in Jasná since 1991. Founded by Janka and Jakub, the tradition is proudly carried on today by their children, Jakub and Zuzana. We believe in warm, personal service, honest hospitality, and respect for local heritage and nature—so every guest feels at home.

Question 4

How many stars/what classification does the hotel have?

Accepted Answer

While the hotel has no official star rating, its standards and amenities are comparable to a comfortable 3-star hotel.

Question 5

Is the hotel part of a chain or is it independent?

Accepted Answer

Hotel Jasná is not part of any chain; it is an independent hotel run on its own.

Question 6

How can I book a room?

Accepted Answer

You can book a room online through our official website, by calling or emailing our reception directly. It’s also possible to book via booking platforms (like Booking.com), but you’ll get the best rates by booking directly through our website

Question 7

What types of payment do you accept?

Accepted Answer

We accept payment by credit/debit cards (Visa, MasterCard, Maestro), cash in EUR, as well as contactless mobile payments such as Apple Pay and Google Pay

Question 8

What is your cancellation policy?

Accepted Answer

The cancellation policy depends on the type of reservation. For flexible bookings, we allow free cancellation up to a certain period before arrival; for non-refundable bookings, payment is taken in advance and these are not refundable. We recommend checking the specific cancellation terms when booking or contacting us for details

Question 9

What are the check-in and check-out times?

Accepted Answer

Standard check-in time is from **3:00 PM**, and check-out is until **10:00 AM**

Question 10

Is early check-in or late check-out possible?

Accepted Answer

Early check-in or late check-out is possible by arrangement, depending on room availability. If you arrive early, we can store your luggage and, if a room is free, we’ll gladly check you in sooner. We can also accommodate a late check-out if occupancy allows (possibly for a small fee).

Question 11

What identification documents do I need at check-in?

Accepted Answer

At check-in, you need to present a valid photo ID. Slovak citizens can use a national ID card, and international guests should use a passport. The key is that it’s an official identification document.

Question 12

Can I extend my stay? How does it work?

Accepted Answer

Yes, extending your stay is possible depending on availability. If you’d like to stay longer, please inform reception as soon as possible and we’ll do our best to accommodate you. Additional nights will be charged at the current nightly rate.

Question 13

Do you offer any reservation packages or seasonal promotions?

Accepted Answer

Yes, we offer special packages and seasonal promotions. For example, outside the main season or during holidays, we create discounted stay packages. We also provide a 20% discount on stays for direct bookings through our website using the promo code **JASNA20**}. You can find current offers on our website or we’ll be happy to share them upon request.

Question 14

Do you have a loyalty program for regular guests?

Accepted Answer

Yes, we value our regular guests. For direct bookings on our website, we offer a loyalty discount – simply use the promo code **JASNA20** to get 20% off your stay}. We also plan to introduce additional perks for frequent guests in the future.

Question 15

What room types do you offer and what amenities do they have?

Accepted Answer

We offer several room types: **Standard double rooms** (with a double bed or twin beds, some also have a balcony), **Superior rooms** (more spacious, with a work desk, also available with a balcony) and a **Suite** with a separate living room and private balcony}}. All rooms have a private bathroom with a shower, high-quality mattresses, LED TV, free Wi-Fi, hotel toiletries, towels, and a hairdryer. The rooms are non-smoking and modernly furnished with an emphasis on guest comfort.

Question 16

Do you have baby cribs available?

Accepted Answer

Yes, we have baby cribs available upon request for our youngest guests. Cribs are provided subject to availability and usually free of charge}. We recommend letting us know in advance if you will need a crib.

Question 17

Do you offer rooms or spaces for people with allergies?

Accepted Answer

We don’t have specific hypoallergenic rooms, but all our rooms are non-smoking and pet-free}, which helps guests with allergies. We use hypoallergenic pillows and duvets} and maintain strict cleanliness. If you have particular allergies (e.g., to feathers), let us know in advance and we will do our best to accommodate.

Question 18

How many extra beds can be added to the rooms?

Accepted Answer

It’s not possible to add extra beds to the rooms. The maximum capacity of each room is determined by the existing beds and cannot be increased with an extra bed}. For families we recommend booking our suite or multiple rooms. We can provide a baby crib for an infant, but an extra bed for an older child or adult is not available.

Question 19

Does the hotel have air conditioning in the rooms?

Accepted Answer

No, the rooms are not equipped with air conditioning. Due to the mountain climate in Jasná, AC is usually not necessary – even in the summer months the evenings are comfortably cool.

Question 20

Do the rooms have balconies or terraces?

Accepted Answer

Yes, some rooms have a balcony or terrace. Specifically, our **Standard rooms with balcony**, **Superior rooms with balcony**, and the **Suite** each feature a private balcony}}. Rooms without a balcony still offer views of the surrounding nature through the window.

Question 21

Do you provide bathrobes and slippers in the rooms?

Accepted Answer

Yes, bathrobes and slippers are available for guests – either provided in the room or delivered upon request. You can use them especially when visiting our wellness center for your comfort.

Question 22

Do the rooms have safes?

Accepted Answer

Guest rooms are not equipped with safes. If you need to store valuables, we will gladly secure them in the hotel safe at reception for you}.

Question 23

What type of mattresses do you use in your rooms?

Accepted Answer

We use high-quality medium-firm mattresses in our rooms for a comfortable sleep. They are designed to provide optimal support and comfort after a day on the slopes or hiking}.

Question 24

Do you have an iron and ironing board available?

Accepted Answer

An iron and ironing board are available upon request. If you need to iron something, please contact reception and our staff will provide them to you.

Question 25

What type of breakfast do you offer?

Accepted Answer

We serve breakfast as a plentiful buffet, offering a selection of hot and cold dishes}}. You’ll find fresh bread and pastries, eggs, bacon, cheeses, cold cuts, cereals, fruits, vegetables, and other treats. Outside the main season, if there are fewer guests, breakfast may be served (instead of buffet) but still with a varied selection.

Question 26

What time is breakfast served?

Accepted Answer

Breakfast is served each day from **7:30 AM** to **9:30 AM**.

Question 27

Do you offer half-board or full-board options?

Accepted Answer

Yes, we offer a half-board option (breakfast and dinner). We do not currently provide full board, but for lunch you can order a la carte from our restaurant menu.

Question 28

Can you accommodate special dietary requirements?

Accepted Answer

Yes, we can accommodate special dietary requirements. We offer vegetarian and vegan dishes and can also provide gluten-free or lactose-free options if you inform us in advance}. Please let us know about your dietary restrictions and our kitchen team will prepare suitable meals.

Question 29

Do you offer room service?

Accepted Answer

No, we do not provide traditional room service (in-room dining delivery). We have our on-site restaurant and bar where you can enjoy meals. If needed (e.g. an early departure), we can prepare a takeaway meal pack for your journey.

Question 30

Do you have your own restaurant? What type of cuisine does it offer?

Accepted Answer

Yes, we have our own hotel restaurant with a bar. Our cuisine is honest home-style cooking with an emphasis on fresh, seasonal ingredients}. We change our menu regularly so even returning guests can discover new flavors. Our cuisine can be described as a mix of traditional Slovak dishes and popular international meals, prepared simply with quality ingredients.

Question 31

Is the restaurant open to the public?

Accepted Answer

Yes, our restaurant is open to the public, not just hotel guests. We are happy to welcome outside visitors for lunch or dinner. During busy periods (e.g. holidays), we recommend reserving a table in advance.

Question 32

Do I need to book a table in the restaurant in advance?

Accepted Answer

Normally, it’s not necessary to book a table in advance, but during peak season or for larger groups we do recommend it. Our restaurant has limited capacity, so if you plan to come during a busy time, reserving ahead will secure your spot.

Question 33

Do you accept meal vouchers?

Accepted Answer

Yes, our hotel restaurant accepts meal vouchers (gastrolístky) as a form of payment for meals.

Question 34

Do you offer the option to order a packed lunch?

Accepted Answer

Yes, upon request we can prepare a packed lunch for you. If you plan to be out for the day hiking or skiing, just let us know the day before or in the morning at reception and we will arrange a lunch pack for you to take along.

Question 35

Do you have your own parking?

Accepted Answer

Yes, we have our own parking lot right by the hotel that guests can use free of charge}. No advance reservation is needed.

Question 36

Do you offer laundry and ironing services?

Accepted Answer

Yes, we offer laundry and ironing services for guests. If you need clothes washed, just inform the reception – for a small fee, we will have your garments laundered and ironed in a timely manner.

Question 37

Is Wi-Fi available throughout the hotel?

Accepted Answer

Yes, free Wi‑Fi is available throughout the hotel}. The signal quality is excellent in the rooms and common areas, and the connection is sufficiently fast for work or streaming.

Question 38

Do you offer bicycle or sports equipment rental?

Accepted Answer

We do not have an in-house bike or ski rental, but we cooperate with a nearby sports equipment rental. Our guests even receive a **10% discount** on renting e-bikes or ski gear at the **Veverica** sports shop nearby}. We’ll be happy to help arrange the rental of any equipment you need.

Question 39

Do you have a currency exchange or ATM in the hotel?

Accepted Answer

No, we do not have a currency exchange or an ATM in the hotel. The closest ATM can be found in the Jasná resort area or in the town of Liptovský Mikuláš. Our reception can advise you where to withdraw cash or exchange money and arrange a taxi if needed.

Question 40

Do you offer concierge services?

Accepted Answer

We do not have a dedicated concierge desk, but our reception provides full concierge services. The reception staff will assist you with restaurant reservations, arranging taxis, recommend excursions or attractions, and provide any information you may need.

Question 41

Do you have a space for storing luggage?

Accepted Answer

Yes, we have a designated space for storing luggage. If you arrive before check-in or need to store your bags after check-out, we can securely keep your luggage at reception.

Question 42

Do you offer services such as massages or cosmetic procedures?

Accepted Answer

We do not have in-house massage or beauty services. Our wellness includes saunas and a whirlpool, but if you are interested in a massage or cosmetic treatment, we can recommend trusted salons nearby and assist with making a reservation.

Question 43

Do you have a fitness center?

Accepted Answer

No, we do not have a fitness center. However, guests can use the surrounding environment for exercise – hiking or cycling in summer, skiing in winter. We can also recommend a fitness center in Liptovský Mikuláš if you would like a traditional gym.

Question 44

Do you offer conference spaces?

Accepted Answer

Yes, we have a small conference room with capacity for about 35 people}. The room is equipped with a projector, screen, large TV (with HDMI connectivity), sound system, and a flipchart}. It’s suitable for training sessions, presentations or small corporate events. We can also arrange catering and technical support as needed.

Question 45

What is your policy regarding pets?

Accepted Answer

Unfortunately, pets are not allowed}. The hotel is pet-free to ensure comfort and cleanliness for all guests (for example, those with allergies).

Question 46

Is the hotel non-smoking? Do you have designated smoking areas?

Accepted Answer

Yes, the entire hotel (including all rooms) is non-smoking. Smoking is not allowed indoors. For smokers, we have a designated area outside in front of the hotel; if smoking on room balconies, we ask that it’s done considerately or preferably not at all, so other guests are not disturbed.

Question 47

Do you have age restrictions for accommodating children?

Accepted Answer

No, we do not have any age restrictions for accommodating children – kids of all ages are welcome}. If you are traveling with very young children, we are happy to provide a baby crib or a high chair.

Question 48

What are the rules for using wellness facilities?

Accepted Answer

Our wellness area (saunas and whirlpool) is a zone of tranquility and relaxation. We ask guests to shower before entering and to use a towel or mat in the sauna for hygiene. Please wear swimwear in the whirlpool. The wellness capacity is limited to max 6 people at a time}, so we recommend scheduling your wellness session in advance at reception. Children under 15 may use the wellness only under adult supervision and while respecting the quiet for other guests.

Hotel Jasnáreservation system